Lateness Policy
Please plan to be ready for your phone call so we can start on time. If you do not answer your phone, we will call back five minutes after the appointment start time. After that, we will assume the session is cancelled and you will need to schedule another session if you wish to.
Rescheduling and Cancellation Policy
You can cancel or reschedule your appointment by following the link in your confirmation email. All appointments scheduled must be rescheduled with 24-hours notice to avoid being charged for the session. If you do cancel your session without rescheduling, there will be a 10% processing fee. There is some flexibility in this policy for emergency situations but remember a scheduled appointment is time reserved especially for you. Sessions that are "No Show" with no notice of cancellation, or are cancelled or rescheduled within 24 hours of the session, are charged the full amount of the session.
Refund Policy
If the poet is unable to initiate or complete the session for any reason, you will receive a full refund and an opportunity to reschedule.